Back in April, I stopped by Amy's blog and stumbled upon a post of her trip to the Bronx Zoo. Not only did the description of her trip grab my attention, the photographs did too. They were absolutely stunning. There was one in particular I couldn't take my eyes off of. Knowing that Amy was a jewelry designer, I wasn't sure if it was appropriate to ask her if she would sell me the photograph. I also thought living fairly close to the Bronx Zoo, I could run over and shoot some photos of my own. I knew that wouldn't happen though, and also, I really liked HER photograph. I decided to give it a try and sent her a little note.
Amy replied immediately with great enthusiasm. She was more than willing to sell me the print. She quickly created a listing on Etsy and I made my purchase. A day later, I received a message from her saying she was not happy with the quality of the photograph. Amy did not think the 8x10 print I requested was crystal clear. She notified me that she would try again and send me both prints, refunding my money if I was not satisfied. I suggested she try printing a smaller size and not to my surprise, she already had. Amy sent me all three prints, 2 8x10s and a 4x6, and a message that said, "Thank you for understanding. I would never feel comfortable putting my name on something that I wasn't 100% happy with.... I'll in no way be offended if it's not what you were hoping for." THAT IS WHAT I CALL GREAT CUSTOMER SERVICE! I received the photos promptly and in no way was I unhappy with them. They are beautiful and just what I wanted.
Now once again, who ever said New Yorkers were rude?